Frequently Asked Questions
Everything you need to know about your Ra Uru Hu shopping experience.
What is the standard shipping timeframe for orders?
Standard domestic orders are processed within 1-2 business days and typically arrive within 5-7 business days. International shipping times vary by location, usually ranging from 10-15 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our online Returns Portal with your order number.
How do I ensure I am selecting the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How should I care for my Ra Uru Hu garments?
To maintain the longevity of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are also printed on the internal label of every garment.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.